Terms & Conditions

Welcome to OneStop By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General

  • These Terms apply to all purchases made through our store.
  • We may update or change these Terms at any time, and the updated version will be posted on this page.

2. Products & Availability

  • We are a general store offering products in categories like home & kitchen, skincare & beauty, electronics, and gadgets.
  • Product descriptions and images are provided for reference. Actual colors, packaging, or designs may vary slightly.
  • Availability of products is subject to stock. We reserve the right to cancel or limit orders if items are unavailable.

3. Orders & Payments

  • We accept Cash on Delivery (COD) as our primary payment method.
  • No extra charges are applied for COD orders.
  • All orders are processed within 1–3 working days.

4. Shipping & Delivery

  • We currently ship only within Pakistan.
  • Orders are usually delivered within 3–5 working days.
  • Free shipping applies to orders above Rs. 3000.

5. Returns & Refunds

  • Returns are accepted only for damaged or defective products, reported within 24 hours of delivery.
  • An unboxing video is required for all return claims.
  • Customers must bear return shipping costs.
  • Refunds are issued to the customer’s bank account within 3–5 working days after inspection.
  • No exchanges are offered at this time.

6. Cancellations

Orders can be cancelled within 24 hours of placing the order by contacting us at  onestop@gmail.com

7. Limitation of Liability

  • We are not responsible for delays caused by courier services or circumstances beyond our control.
  • We are not liable for misuse of products after delivery.

8. Customer Responsibilities

  • Customers must provide accurate shipping and contact details to avoid delivery issues.
  • Customers are responsible for reading product descriptions before placing orders.

9. Contact Us

For any questions about these Terms, please contact us:
📧 onestop@gmail.com